MKDesk
Offer your banking customers a digital welcome
- An intuitive and innovative welcome system
- Rapid user registration and enrolment
- Innovative pick-up service
- Ergonomic 24” screen
- NFC reader for easy identification
- Dynamic communication support
Offers and services
Aesthetics
A bollard with a simple, innovative design that enhances your space while offering multiple advantages
Comfortable
With its 24” horizontally-tilted screen, your customers and prospects will be able to navigate the kiosk with ease.
Technologic
Equipped with customizable LED lighting that surrounds the screen, making the kiosk even more attractive and stylish.
Customizable
The MK Desk kiosk is topped by a Plexiglas panel that can be customized in terms of both color and content, in order to attract visitors as soon as they arrive.
Digitalize your bank with Iagona solutions, a pioneer in digital check remittance. We support you from A to Z in the installation of your solutions, from the selection of your terminal according to your branch flows to the daily monitoring of check processing with our secure software.
MKDesk features
Autonomy for your customers
The MK Desk digital kiosk brings an innovative service to your customers and prospects. Its intuitive interface enables rapid user adoption. All your visitors have to do is let themselves be guided to announce their arrival and the reason for their visit. The employee is notified in real time of the arrival of his appointment and his needs. Thanks to our reception management software, you’re in full control to enable your visitors to book appointments directly. Time slots can be customized and interconnected with your staff’s diaries. By digitizing your reception service, you can optimize the way your visitors are dealt with, reduce queues at your counters and enable your staff to be more available to meet their customer appointments with greater peace of mind.
Our software interfaces with your advisors’ diaries according to their availability and your visitor’s needs in real time, and will inform them of their appointment.
Technological comfort
The MK Desk is equipped with a 24” screen, tilted horizontally for comfortable viewing. Similarly, to facilitate identification, visitors need only place their card a few moments above the NFC reader to be recognized.
The customizable LED lighting that surrounds its screen makes it even more attractive, and will set you apart from the competition thanks to its exclusive design. What’s more, to guarantee strength and stability, the MK Desk has been designed with a steel structure.
Finally, like all Iagona bollards, the MK Desk is CE certified. This certification not only ensures safe use, but also protects you from electrical and electromagnetic hazards.
A modern communication medium
In addition to managing your reception area, MK Desk provides customers with practical information and important news. A feature that will reinforce your communication. In fact, from the supervision interface, you can manage the distribution of information messages according to your programming schedule.
You also have access to statistical data on footfall, enabling you to optimize your reception and size your teams according to the flow of customers.
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A 2-in-1 support
In addition to facilitating reception, the MK Desk will enable you to broadcast your dynamic communication. In fact, kiosks can be used to promote the bank’s products and services. For example, they can display special offers, information on new products or personalized suggestions based on the customer’s profile, encouraging cross-selling and engagement.
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Introduction to banking kiosks
In the banking sector, digitalization plays a crucial role in modernizing services and improving operational efficiency. Banking kiosks, often equipped with touch screens and intuitive interfaces, have become indispensable tools for delivering an enriched customer experience while optimizing banks’ internal processes. This article explores the importance of kiosks in modern banking, how they work, their benefits, and concrete examples of their use.
Banking kiosks are all-in-one touch-screen systems designed to facilitate customer registration, orientation and management in bank branches. Available 24 hours a day, these kiosks enable customers to carry out a multitude of tasks autonomously, reducing the need for human intervention and improving the bank’s overall efficiency.
Basic features :
All-in-one touch-screen systems: Kiosks are equipped with multi-inch touch screens, enabling fast, intuitive interaction for users.
Use for customer registration, orientation and management: Customers can register, consult information on banking services and update their files directly via the kiosk.
24-hour availability: These kiosks are accessible around the clock, providing a continuous service to customers.
Improved operational efficiency
Banking kiosks significantly improve the operational efficiency of bank branches. By automating repetitive tasks such as customer registration and file updating, they reduce queues and free up staff for more complex, value-added tasks.
Reduced queues: Customers can check-in and view information directly via the kiosk, reducing waiting time.
Automation of repetitive tasks: Repetitive administrative tasks are automated, reducing errors and improving speed of service.
Enhanced customer experience
Banking kiosks offer an enriched customer experience by enabling greater autonomy and personalization of services. Customers can easily navigate through banking information, personalize their services and quickly access what they need.
Autonomy and personalization of services: Customers have the freedom to choose and personalize their services according to their specific needs.
Intuitive navigation: The kiosks’ touch interface is designed to be easy to use, enhancing accessibility and customer satisfaction.
Check-in and reception kiosks
These kiosks enable customers to check in quickly and independently. They also provide information on available banking services.
Fast, self-service check-in: Customers can check themselves in, speeding up the reception process.
Information on banking services: The kiosks provide detailed information on the various banking services and products available.
Queuing and payment kiosks
These kiosks are designed to manage queues and guide customers through the branch. They also enable secure payment for banking services.
Queue management : Kiosks help organize and manage queues, reducing stress and discomfort for customers.
Secure payment of banking services: Customers can pay their bank charges directly via the kiosk, simplifying the billing process.
Customization and adaptability
Banking kiosks can be customized to match the bank’s corporate identity. They are also designed to withstand intensive use, with anti-vandalism properties.
Customized design: Bollards can be adapted to reflect the bank’s brand and style, offering visual consistency.
Resistance and durability: Designed for intensive use, bollards are robust and resistant to vandalism.
Technology and connectivity
The kiosks are equipped with advanced technology and network connectivity. They operate 24 hours a day with monitoring and automatic restart systems to guarantee constant availability.
Dedicated applications : Kiosks can run specific applications to provide additional functionality and personalized services.
Network connectivity: They are constantly connected to the network, enabling real-time updating of information and services.
The kiosks have been successfully implemented in various bank branches, financial centers and other financial institutions. These kiosks bring significant economic benefits, including reduced operational costs and a rapid return on investment.
Concrete examples:
Bank branches: Kiosks enable efficient management of customer flows and transactions, improving operational efficiency and the customer experience.
Financial centers: Kiosks offer a convenient solution for customers who prefer a stand-alone experience, reducing staff workload.
Other financial institutions: Kiosks help manage high customer volumes during peak periods, offering a fast and efficient solution for busy users.
Conclusion
In conclusion, kiosks for banks offer many advantages, both for banking establishments and for customers. They improve operational efficiency, enrich the customer experience and enable secure, autonomous management of banking services. As technology continues to evolve, these kiosks are set to become even more sophisticated, incorporating potential innovations such as voice recognition and artificial intelligence to offer greater personalization and efficiency.
Future prospects are promising, with the possibility of integrating even more interactive and connected solutions, reinforcing the role of kiosks in improving banking services and customer satisfaction. Banks that adopt these technologies will gain a significant competitive advantage, strengthening their position in the financial services market.
Ultimately, kiosks represent a revolution in the way banks interact with their customers and manage their operations. They offer a modern, efficient solution to customers’ growing needs for speed, convenience and personalization. Banks that invest in these technologies are well positioned to succeed in an increasingly competitive, customer experience-driven market.
With ever-increasing demand for fast, efficient banking services, the adoption of kiosks is a logical and necessary step for banks of all sizes. Whether to reduce costs, improve efficiency or offer a better customer experience, kiosks are a technological solution that has proven its effectiveness and return on investment.
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Iagona supports you in digitalising your customer journey
We are ready to listen to your projects for the installation of interactive kiosks, to support you in your digital transformation and to advise you on how best to meet your needs!