Newrest
27 October 2023
Newrest: the digital terminal on board high-speed trains
A TAILOR-MADE PROJECT TO MODERNISE PUBLIC TRANSPORT, WHEREVER YOU ARE
Today, digitalization is everywhere, all the time and for everyone. Iagona is now getting involved with transport, making passenger travel all the more enjoyable. A terminal on board a high-speed train during a long journey is a real comfort, and that’s what our partner Newrest understood and seized the opportunity to do. Newrest proposed a different vision with the aim of improving the consumer experience by reducing waiting time.
The adventure began following a response to a call for tenders from a renowned rail company, which Newrest won. The specifications entrusted to Iagona’s R&D teams were studied in great detail, resulting in a tailor-made kiosk. A kiosk that has found its place in the multiplication of sales channels: counter, kiosk or online ordering.
Newrest’s technical teams worked closely with Iagona’s, in particular the hardware and software teams, to meet all the railway’s requirements.
THE PROBLEM
The challenge was to produce a kiosk that was adapted to its environment, could be deployed on a large scale and was accessible to users during their journey.
The technological challenge was met brilliantly, with Iagona meeting the normative requirements where many companies had failed. The Iagona teams worked in agile mode and did not hesitate to innovate and make proposals to reassure the railway company and Newrest, “our client”.
This collaboration mobilised the hardware and software departments over many months to meet all the specific requirements of the rail sector, particularly in terms of certifications, but also communication.
- THE IAGONA SOLUTION
The MK Moove digital control terminal is currently undergoing full-scale testing, and will soon be deployed in all high-speed trains, for the greater comfort of passengers and operators alike. The 368 MK Moove kiosks will soon be installed on many train sets.
The MK Moove facilitates order-taking and payment, while reducing waiting times in on-board catering areas. Iagona brought its business expertise to bear in the consulting, design and conception of tailor-made kiosks, in addition to scrupulously complying with safety standards and certifications for the target sector.
The Iagona teams were able to adapt immediately to the tripartite operating mode of the call for tenders, giving rise to the first digital control terminal capable of operating on a high-speed network.
In fact, our technicians were able to propose the best possible solution, preparing every eventuality of the project in advance, and using their advanced technical skills to satisfy companies with a worldwide reputation.
Iagona and Newrest have established a close working relationship and a great deal of respect, which is conducive to future collaborations.
Last but not least, Iagona’s MK Moove also won the 2022 Digital Innovation Award at Prague’s IRCG (International Rail Catering Group), a project supported by Newrest.
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